Last Updated: July 7, 2026
Welcome to our website and mobile application ("Platform"). By accessing or using our Platform, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these Terms, you must not use our Platform.
Platform means our website and mobile application.
Company, We, Us, or Our refers to the owner and operator of this Platform.
User, Customer, or You means any person accessing or using the Platform.
Restaurant, Store, Merchant, or Vendor means third-party businesses offering food, grocery, beverages, or other products through the Platform.
Delivery Partner means an independent delivery service or delivery personnel responsible for delivering orders.
You must be at least 18 years of age or the legal age required in your jurisdiction to place an order.
By using the Platform, you represent that:
You have legal capacity.
All information provided is accurate.
You are authorized to use the selected payment method.
To use certain features, you may be required to create an account.
You agree to:
Provide accurate information.
Keep your password confidential.
Maintain updated account information.
Accept responsibility for all activities under your account.
We reserve the right to suspend or terminate accounts that contain false information or violate these Terms.
Our Platform provides an online marketplace where users can order food, groceries, beverages, household products, and other items from participating merchants.
We do not manufacture, prepare, store, package, or inspect products sold by merchants unless specifically stated.
Merchants are solely responsible for:
Product quality
Hygiene
Packaging
Ingredients
Food safety
Product descriptions
Pricing
Stock availability
Compliance with applicable laws
The Company is not responsible for the quality, freshness, taste, or safety of products supplied by merchants.
Products displayed may not always be available.
Merchants may:
Remove products
Replace unavailable items
Cancel unavailable items
Modify inventory
Availability shown on the Platform is not guaranteed.
Prices displayed are determined by merchants.
Additional charges may include:
Delivery fee
Platform fee
Packaging charges
Service fee
Government taxes
Convenience fee
Small order fee
Surge pricing during peak hours
All charges will be displayed before payment confirmation.
An order is confirmed only after successful payment or confirmation (for Cash on Delivery where available).
We reserve the right to refuse or cancel any order for reasons including but not limited to:
Suspected fraud
Incorrect pricing
Product unavailable
Delivery unavailable
Technical issues
Payment failure
Abuse of promotional offers
Estimated delivery times are approximate.
Delivery may be delayed due to:
Weather
Traffic
Festivals
High demand
Natural disasters
Government restrictions
Vendor delays
Technical failures
We do not guarantee exact delivery times.
Customers must provide a complete and accurate delivery address.
Incorrect addresses may result in:
Delivery failure
Delays
Additional delivery charges
Order cancellation
No refund may be provided for orders that cannot be delivered due to incorrect customer information.
Where available, contactless delivery may be offered.
The customer assumes responsibility once the order has been delivered to the specified location.
You agree not to:
Abuse delivery personnel
Provide false information
Misuse coupons
Place fake orders
Attempt payment fraud
Interfere with Platform operations
Upload harmful software
Violate applicable laws
Violation may result in account suspension.
We accept available payment methods displayed on the Platform.
Payments are processed through third-party payment providers.
We do not store complete payment card information.
Payment failures caused by banks or payment gateways are outside our control.
Where Cash on Delivery is available:
Exact payment is preferred.
Delivery personnel may refuse excessively large cash notes if change is unavailable.
Orders may only be cancelled before the merchant begins preparing or processing them.
Once preparation or dispatch begins, cancellation may not be possible.
Certain orders may be non-cancellable.
Refunds are issued only in accordance with our Refund Policy.
Approved refunds may be processed to:
Original payment method
Wallet
Store credit
Processing times depend on banks and payment providers.
Due to the nature of food and perishable grocery items, returns are generally not accepted unless:
Wrong item delivered
Damaged item
Missing item
Expired product
Unsafe product
Duplicate payment
Supporting evidence may be required.
Coupons and promotions:
Have limited validity.
May be withdrawn without notice.
Cannot be exchanged for cash.
Cannot be combined unless specifically stated.
Fraudulent use may result in cancellation.
Where legally permitted, customers purchasing age-restricted products must meet the minimum legal age.
Valid identification may be requested upon delivery.
We reserve the right to refuse delivery where legal requirements are not met.
Customers with allergies or dietary restrictions should contact the merchant before ordering.
We do not guarantee that food is free from allergens or cross-contamination.
Images are illustrative only.
Actual products may differ in:
Size
Packaging
Color
Quantity
Appearance
All Platform content including:
Logos
Graphics
Software
Design
Text
Icons
Images
is owned by or licensed to the Company.
Unauthorized use is prohibited.
If users submit reviews or ratings:
They grant us a worldwide, royalty-free license to display and use such content.
We may remove content violating our policies.
Users agree that reviews shall:
Be truthful.
Not contain offensive language.
Not violate laws.
Not impersonate others.
Our collection and use of personal information are governed by our Privacy Policy.
The Platform may contain links to third-party websites and services.
We are not responsible for:
Third-party content
Privacy practices
Products
Services
We do not guarantee uninterrupted access.
Maintenance, upgrades, or technical issues may temporarily interrupt services.
To the fullest extent permitted by law, the Company shall not be liable for:
Food quality
Allergic reactions
Merchant negligence
Delivery delays
Incorrect products
Product defects
Loss of profits
Business interruption
Data loss
Indirect damages
Consequential damages
Technical failures
Internet outages
Payment gateway failures
Force majeure events
Our maximum liability shall not exceed the total amount paid for the affected order unless otherwise required by applicable law.
You agree to indemnify and hold harmless the Company, its directors, employees, partners, affiliates, merchants, and delivery partners from claims, damages, liabilities, expenses, and legal costs arising from:
Your misuse of the Platform
Violation of these Terms
Violation of applicable laws
Fraudulent activities
We shall not be liable for failure or delay due to events beyond our reasonable control including:
Floods
Earthquakes
Fire
Pandemic
Government restrictions
Strikes
Internet failures
Power outages
Civil unrest
War
Terrorism
Transportation disruptions
We may suspend or terminate accounts without notice if users:
Commit fraud
Abuse staff
Violate laws
Violate these Terms
Misuse promotional offers
We reserve the right to:
Modify services
Remove features
Introduce new features
Change pricing
Change merchants
without prior notice.
By using the Platform, you consent to receive communications electronically, including order updates, service notifications, and promotional messages where permitted by law.
These Terms shall be governed by the laws applicable in the jurisdiction where the Company is registered, unless mandatory local consumer protection laws require otherwise.
Before initiating legal proceedings, both parties agree to make reasonable efforts to resolve disputes through good-faith discussions. Where permitted by law, disputes may be referred to mediation or arbitration before court proceedings.
Nothing in this clause limits any consumer rights that cannot legally be waived.
If any provision is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Failure to enforce any provision shall not constitute a waiver of future enforcement.
These Terms constitute the entire agreement between the Company and the User regarding the use of the Platform.
For questions regarding these Terms, users may contact us using the contact details provided on our website or mobile application.
By using the Platform, placing an order, creating an account, or making a purchase, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
