Last Updated: July 7, 2026
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our website, mobile application, and related services (collectively, the "Platform").
By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.
We may collect the following categories of information:
Full name
Email address
Mobile phone number
Delivery address
Billing address
Date of birth (where applicable)
Profile photograph (optional)
Account username
Password (stored in encrypted/hashed form)
Order history
Purchased items
Preferred restaurants or stores
Delivery instructions
Order value
Order status
Payment method used
Payments are processed by trusted third-party payment providers.
We do not store your complete debit card, credit card, or banking credentials on our servers.
We may receive limited transaction information such as:
Payment status
Transaction reference number
Payment amount
Payment timestamp
We may automatically collect:
Device type
Device model
Operating system
Browser type
App version
IP address
Device identifiers
Language settings
Time zone
With your permission, we may collect:
GPS location
Approximate location
Delivery location
Saved addresses
Location information is used only to:
Deliver orders
Show nearby merchants
Estimate delivery time
Improve delivery accuracy
Prevent delivery fraud
You may disable location permissions through your device settings; however, some features may not function correctly.
When using our Platform, we may automatically collect:
Log files
Cookies
Device identifiers
Analytics information
Crash reports
Session information
Performance metrics
We use cookies and similar technologies to:
Remember your preferences
Keep you signed in
Improve website performance
Analyze traffic
Measure advertising performance
Detect fraud
Enhance security
You may disable cookies through your browser settings, although some Platform features may not work properly.
We may use your information to:
Create and manage your account
Process orders
Deliver food and groceries
Verify your identity
Process payments
Communicate order updates
Provide customer support
Improve our services
Personalize your experience
Recommend products and merchants
Detect fraud
Maintain security
Comply with legal obligations
Conduct analytics and research
Send service-related notifications
Send promotional communications where permitted by law or with your consent
We may share your information with:
To prepare and fulfill your order.
Information shared may include:
Name
Delivery details
Ordered items
Contact number where necessary
To complete your delivery.
Information may include:
Name
Phone number
Delivery address
Order details
Delivery instructions
To process payments securely.
We may use trusted third-party providers for:
Cloud hosting
Analytics
Customer support
Email delivery
SMS services
Push notifications
Fraud detection
Mapping and navigation
These providers receive only the information necessary to perform their services on our behalf.
We may disclose information when required by law or when reasonably necessary to:
Comply with legal obligations
Respond to lawful requests
Protect our rights
Prevent fraud
Protect the safety of users or the public
We implement reasonable administrative, technical, and organizational safeguards to protect your information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary to:
Provide our services
Maintain your account
Meet legal and regulatory obligations
Resolve disputes
Enforce our agreements
Prevent fraud
When information is no longer required, it may be securely deleted or anonymized, unless retention is required by law.
Subject to applicable law, you may have the right to:
Access your personal information
Correct inaccurate information
Update your account details
Request deletion of your personal information
Request a copy of your data
Object to certain processing activities
Withdraw consent where processing is based on consent
Opt out of promotional communications
We may retain certain information where required by law or for legitimate business purposes.
We may send promotional emails, SMS messages, push notifications, or other marketing communications where permitted by law.
You may opt out at any time by using the unsubscribe option or adjusting your account preferences. Service-related communications (such as order confirmations or security notices) may still be sent.
The Platform is not intended for children under the minimum age required by applicable law to use our services independently.
We do not knowingly collect personal information from children without appropriate authorization where required. If we become aware that such information has been collected inappropriately, we will take reasonable steps to delete it.
Our Platform may contain links to third-party websites or services.
We are not responsible for the privacy practices, security, or content of those third-party services. We encourage you to review their privacy policies before providing personal information.
Your information may be processed or stored in countries other than the country in which you reside.
Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards are in place as required by applicable law.
If our business is involved in a merger, acquisition, investment, reorganization, or sale of assets, your information may be transferred as part of that transaction, subject to applicable law.
You may request deletion of your account through the Platform or by contacting customer support.
Please note that we may retain certain information where necessary to:
Complete pending transactions
Comply with legal obligations
Resolve disputes
Enforce our agreements
Prevent fraud
Maintain financial and tax records where required
We may update this Privacy Policy from time to time.
The updated version will be posted on the Platform with a revised "Last Updated" date. Continued use of the Platform after the updated policy becomes effective constitutes acceptance of the revised Privacy Policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact us using the contact details provided on our website or mobile application.
By using the Platform, creating an account, placing an order, or otherwise interacting with our services, you consent to the collection, use, storage, and disclosure of your personal information as described in this Privacy Policy, subject to applicable law.
